My company started experiencing a decline in the quality and effectiveness of our in-house marketing materials and strategy for entering new markets. Lisa and JC worked with my team to develop our goals and identify our internal strengths, while diving right in to solve some basic budget and marketing materials improve­ment programs. From business cards for our team to brochures, magazine to radio, website development and improvement to Google ads, they have proven to me their competence and talent, and have become trusted partners.

This action-oriented approach was very appealing to us. Now almost three years later, they show no less intensity at helping us target very specific industries and customer demographics that we have identified together, and are very much integrated into our longer-term national growth plan.

Our revenues have more than doubled in the last three years, and we are now accelerating our growth plan. Through it all, Lisa and JC have become more educated and integral to our success each month.

In my experience, there are three things that separate partners from vendors:

• Active listening for the business needs
• Balancing value-time-output expectations
• Giving the customer an end product that was better than originally envisioned

I’ve worked with the team at H+B over the last eight years. Each project completed by Lisa and JC fits the above three criteria for my expenditure.

Two other additional characteristics that I appreciate:

• Gritty technical knowledge of how products actually work
• A fresh approach to every job as if we were first-time clients.

I learned a few important lessons working with various small to large advertising agencies throughout my career. Partnership is as important as creativity and performance. Lisa and JC were more than the most talented creative people I worked with, they were “partners.” Our ten year relationship was built on a handshake rather than a retainer.

Their work won many awards for me over the years. More importantly, it was always timely, on target and moved the sales needle. They get it. They understood my needs and consistently delivered first class results that exceeded my expectations. That’s fertile ground for any partnership.

I have utilized the skills and expertise of Heppner + Bourque for the past eight years as my “Go To” design shop for all things creative.  From bottom up development of sales and marketing promotions, to the creation of best-in-class trade show environments, Lisa and JC never fail to exceed my expectations and delivery parameters.

Heppner + Bourque are not just another vendor but my creative collaborators.  I rely on them for original and disciplined input on campaign structure, costs, and the best media vehicle for that particular endeavor be it video, 3D animation, print material, web design or all the above.

Over the years Lisa and JC have delivered tradeshow booths and support materials that have brought accolades and extremely positive feedback from our customers, sales force and management teams.  On many occasions our customers have used our booth and support materials as the “here’s how it should be done” example for their other suppliers on how to create a buzz and draw in show participants.  These environments and program materials have been developed from concept to finished product under very tight time and budget constraints.  Under these parameters Heppner + Bourque ALWAYS deliver.  I rely on this grace under pressure and know that I have one less thing to worry about when Lisa and JC are on it.

Working with H+B has been nothing short of excellent. For many years they worked closely with me on numerous trade ads, product and program flyers and brochures, our incentive program collateral and website administration, web program graphics, training programs and more.

Innovation– Their creativity –combined with their knowledge of the automotive aftermarket and our customers– always hits the mark. It makes my job so much easier.

Speed– I can always count on them to get me what I need quickly and accurately

Cost- Lisa is super at looking at all elements of the program and coming up with creative solutions that result in my spending less money than I expected. Her print experience has saved hundreds or thousands of dollars on a project simply by her anticipating production cost savings at the beginning of program development.

Versatility– H+B’s broad knowledge of virtually all types of media helps to ensure that each program or promotion is leveraged to it’s fullest extent with our customers.

Photography– JC is a digital imagery expert and has produced outstanding videos and product images all across our product lines

Quality– Attention to detail for all of our collateral ensures that anything we produce is top notch. I have brought in other automotive parts suppliers that were totally pleased with their production quality. In numerous cases they have told me that they couldn’t get this quality from their current suppliers.

I would put H+B’s combination of price, quality, and versatility anywhere else in the industry, and I’m just thankful for the relationship that we have. They are certainly a huge reason why my stress levels are usually kept in check!

I am writing to express my appreciation for the work you have done. You have helped reshape our image from simply being a large college to being a progressive and innovative educational enterprise.

Creating our first-ever annual report and then following up with the preparation of media-oriented briefing documents and a conceptual all-purpose folder that could be used with a variety of constituents and groups that illustrated clearly our purpose of being connected to our urban community has been invaluable.

I had the privilege of distributing the print materials, I have always received most favorable comments about the professional and polished appearance of your work. Even the new VP of External Relations noted that of all the units on our campus, the promotional materials you designed for us were the best he had seen.

I want to complement you, also, on your work ethic. It is most unusual to attempt projects like these while working across the country from one another. You were always available to work with me at my convenience. You took the time to learn the beaurocratic systems of a state organization and thus made even the paperwork easy to process.

As you know, I have recommended you to many of my colleagues. Your vision, creativity and skill in media and marketing are first rate. Thank you for your assistance in making a great college more public about its accomplishments.